Dunkin’ Donuts is letting coffee lovers customize their favorite hot and iced beverages through a mobile initiative the company is promoting on its Facebook page.

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Better than everyone

by on April 13, 2012

Clay Shirky reminds us that the media business has changed. Forty years ago, your TV show only had to be better than two other shows–not every show, just the shows on the other channels. Today, of course, with a million choices, each show earns the attention it gets in every single moment.

As I wrote in the Dip a few years ago, the only way your business wins in Google world is to be the best available option, where “best” means best for the person searching for an answer, and “available option” means everything. (Best doesn’t mean most expensive or exclusive, it merely means the best choice for me, right now. You don’t have to be happy about how much competition you have, but it helps to admit it.)

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The end of the diva paradox

April 13, 2012

Great surgeons don’t need to be respectful or have a talented, kind or alert front desk staff. They’re great at the surgery part, and you’re not here for the service, you’re here to get well (if you believe that the surgery part is what matters). In fact, gruffness might be a clue to their skill [...]

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